Approved Tariff

• Minimum14 Mbps৳499 /month max
• Minimum21 Mbps৳525 /month max
• Minimum33 Mbps৳599 /month max
• Minimum44 Mbps৳699 /month max
• Minimum55 Mbps৳899 /month max
• Minimum67 Mbps৳1,099 /month max
• Minimum95 Mbps৳1,599 /month max
• Minimum125 Mbps৳1,999 /month max
• Minimum175 Mbps৳2,499 /month max
• Minimum250 Mbps৳2,999 /month max

Tariff conditions

1. 1

   The tariff applies to all BTRC-licensed government and private ISPs from 1 September 2021, initially for 5 years, and remains in force afterwards until a new tariff is set. The Commission may change it at any time considering market demand and customer interest.

2. 2

   Every ISP must maintain the Grade of Service (GoS) under Grades A, B and C, including penalties, to ensure Quality of Service and Experience.

3. 3

   Under ISP guideline clause 21.5, every licensed ISP must obtain tariff approval from the Commission in line with the government-approved tariff.

4. 4

   Keeping the government minimum of 5 Mbps, ISPs may offer other products/services proportionally adjusted to 5, 10 and 20 Mbps or a 1:8 contention ratio, with the Commission’s approval.

5. 5

   The approved tariff chart must be published on the ISP’s own website; no change or addition to the approved service or tariff is acceptable.

6. 6

   Operating any service/product outside the approved tariff will lead to legal action under the Bangladesh Telecommunication Act.

7. 7

   Customer complaints (with ticket numbers) must be resolved promptly and complaint records kept for at least 6 months.

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